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Frequently Asked Questions (FAQ)

GENERAL
What is Jempore? How is Jempore different?
Jempore is a fine jewellery brand with curated designs alluring to every moment, every occasion and every mood. Jempore’s parent company, Dhandia Jewellers, is a 6-generation old jewellery business house with decades of experience, integrity, customer satisfaction and utmost transparency with the customer. We have been in this industry for a very long time and our trust & commitment to our work is testament to our longevity and trust-worthiness
Is it safe to buy jewellery online?
It is absolutely safe to buy jewellery online. You can buy our unique designs through the secured payment gateways, SSL certificates for additional security on the website, and 30-day return policy for no hassle jewellery shopping experience.
Where are you based out of?
Jempore is based out of New Delhi. We have offices in Mumbai and Jaipur as well which helps us source the highest quality diamonds and colorstones due to our presence in these markets and our strong relationships & associations
SHIPPING AND DELIVERY
How much does it cost for shipping Jempore’s Jewellery?
We offer Free Shipping to all its customers anywhere in India.
How long will it take for my Jempore jewellery to reach me?
We have tied up with leading & reputed logistics services providers in the country so that your Jempore jewellery is safe and secured. Typical delivery times are within 12-15 days of ordering. You can track your orders on your Dashboard.
Is Cash On Delivery (COD) available?
No, we do not have Cash on Delivery (COD) facility for Jempore’s orders.
Is shipping available for customers outside India?
Yes. Jempore ships around the globe with its trusted partners like FedEx & DHL. But International Shipping is chargeable. Contact us for more details at [email protected]
What is the 30-day Return Policy?
Jempore has a 30-Day Free Return Policy on all its products. Customers can reach out to the Customer Care helpline or drop in a mail at [email protected] . The product will be picked up from your location. Customer will get a 100% refund of the invoice amount. The amount will be credited to their Bank Account/Debit Card/Credit Card within 10-15 working days.
What is the procedure for return of the product?
Shipping costs need to be bourn by the customer. The same will be disclosed at the time of the return process. Products can also be dropped to our office in New Delhi, in case you are in Delhi NCR. The jewellery piece must be in the kept in the same manner without any defect with all the documentation like the invoice, packaging, certificate, etc. kept in order. Our team members will check the authenticity of the piece and then the refund process shall be initiated.
JEWELLERY
Where is Jempore's Jewellery Made?
All jewellery on Jempore is made in India. We manufacture it in New Delhi and Mumbai.
Is the jewellery certified?
All Jempore jewellery is certified by reputed jewellery laboratories like IGI, DGLA or EGL. All jewellery is also Hallmarked for the right purity of Gold. View Sample Certificate
Do you use imitation stones in your jewellery?
Absolutely not. All Jempore jewellery has real, precious gemstones set in the jewellery. We only use diamonds and other precious stones like rubies, sapphires, emeralds, tourmaline, golden topaz, aquamarine, etc.
What is the ring/bracelet doesn’t fit me?
We offer free ring size change if it needs to be changed +/- 1 size. If it is more than that, then only the additional metal charges are charged. Only return shipping is charged to the customer. If you can, you can also drop it at our store in New Delhi.
What are the 4Cs in a diamond?
Please refer to our diamond guide for more details. Click here to go to the Diamond Guide .
CUSTOMER CARE

If your queries have not been answered, contact us directly on

81784 44062

Visit Store

We love the jewellery we sell you and we want it to look beautiful forever. Visit and find our exquisite collection at our stores.

Also, if you happen to be in Delhi/NCR, just hop in to our store and find out the perfect piece that suits you!

VIEW STORE LOCATION
Sourcing edge

SOURCING EDGE

We source our own gemstones to provide superior value & quality to our clients at the most competitive prices.

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Insured delivery

INSURED DELIVERY

All jewellery pieces are packed in a safe box & delivered by specialised logistic partners. Every piece is insured till it reaches you securely.

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100% certified

100% CERTIFIED

Every product comes with a certificate (from reputed labs like IGI, DGLA etc.) which contains all details.

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Free shipping

FREE SHIPPING

Buy your favorite Jempore jewellery anywhere in India and receive FREE shipping till your doorstep.

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30 days return

30 DAY RETURN

If you are not satisfied, send a mail to [email protected] to initiate pickup & get a 100% refund of the invoice amount.

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Call assistance

CALL ASSISTANCE

+91 81784 44062

(11am to 7pm Mon-Fri)
Sourcing edge

SOURCING EDGE

Insured delivery

INSURED DELIVERY

100% certified

100% CERTIFIED

Free shipping

FREE SHIPPING

30 days return

30 DAY RETURNY

Call assistance

CALL ASSISTANCE

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Terms and Conditions

By using this website, you represent and agree that:
  • You are 18 years of age or older and that your use of the Website and/ or Services shall not violate any applicable law or regulation.
  • All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
  • Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
  • Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content
You will not:
  • Use any product or service available on the Website and/or services for commercial purposes of any kind, or
  • Advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or
  • Use the Website and / or Services in any way that is unlawful, or harms Jempore.com or any other person or entity, as determined in the Jempore.com's sole discretion.
  • You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website and / or Services
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  • You will not delete or modify any content of the Website and / or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
  • Jempore.com cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use, and, as between you and Jempore.com, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
  • All information, content and material contained in the Website and / or Services are Jempore.com' copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Jempore.com. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Jempore.com's express written permission.
  • You acknowledge that when you access a link that leaves the Website, the site you will enter into is not controlled by Jempore.com and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that Jempore.com is not responsible for those sites. Jempore.com reserves the right to disable links from third-party sites to the Website, although Jempore.com is under no obligation to do so.
You expressly understand and agree that:
  • The information, content and materials on this website and/ or services are provided on an "as is" and "as available" basis. Jempore.com and all its affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.
  • Jempore.com makes all reasonable efforts to display the products listed for sale on its website(s) as accurately as possible. However, Jempore.com cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. Jempore.com does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Jempore.com makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Jempore.com reserves the right to refuse the sale of that item.
  • Jempore.com does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.
  • Any material downloaded or otherwise obtained through the website and/ or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.
  • The products that are sold on Jempore.com may have an accepted industry deviation of 0.50 to 1.00 mm in the dimensions of the product based on the relative sizes chosen by the customer and the calibrations used in the gemstones. Also, the metal weight may have an accepted industry deviation of ~10%, depending on the sizing of the product.
  • You hereby indemnify, defend, and hold Jempore.com, Jempore.com's distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.
  • You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and / or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and / or services; or (v) any other matter relating to the website and / or services.
  • In the event of breach of the terms and conditions of this terms of use by the user, the user shall be promptly liable to indemnify Jempore.com for all the costs, losses and damages caused to Jempore.com as a result of such a breach. Further in the event of your breach of this terms of use, you agree that Jempore.com will be irreparably harmed and will not have an adequate remedy in money or damages. Jempore.com therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction immediately upon request. Jempore.com's right to obtain such relief shall not limit its right to obtain other remedies.
  • Any failure of Jempore.com to exercise or enforce any right or provision of these terms of use shall not operate as a waiver of such right or provision.

I HAVE READ THE TERMS OF USE AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

Registrations
  • Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.
  • To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes.
  • Registration is only a one-time process and if the Member has previously registered, he/she shall login / sign into his / her account.
Use of the Website
  • By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks
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External links
  • External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties
  • The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Price Changes
  • Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.
  • Prices on Jempore.com are subject to change without notice. Please expect to be charged the price for the Jempore merchandise you buy as it is listed on the day of purchase.
Disclaimer of liability
  • We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
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Severability
  • Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws
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  • As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.
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